A Strategic Initiative for Successful Reverse Logistics Management in Retail Industry

• Main Authors: Panigrahi, Shrikant, Foo, Weng Kar, Tan, Ai Fen, Lam, Kah Hoe, Melvin, Wong
• Format: Article
• Language: English
• Published: Sage 2018
• Subjects: HD28 Management. Industrial Management
• Online Access: http://umpir.ump.edu.my/id/eprint/21146/1/A%20Strategic%20Initiative%20for%20Successful%20Reverse%20Logistics%20Management%20in%20Retail%20Industry.pdf; http://umpir.ump.edu.my/id/eprint/21146/; https://doi.org/10.1177/0972150918758096

This study aims to identify critical factors for developing a successful reverse logistics strategic framework that could guide the managers for improving customer satisfaction and managing retail returns. Qualitative interviews were performed with logistics manager in retail industry to develop suc...