Integrated Quality Function Deployment (QFD) Model for Dry Bulk Terminal Improvements (DBTI) in Malaysian Ports

• Main Authors: Md. Ashlyzan, Razik, Razman, Mat Tahar, Wan Hasrulnizzam, Wan Mahmood, Norlinda, Mohd Rozar
• Format: Article
• Language: English
• Published: JOEBM 2015
• Subjects: T Technology (General)
• Online Access: http://umpir.ump.edu.my/id/eprint/17730/1/Integrated%20Quality%20Function%20Deployment%20%28QFD%29%20Model%20for%20Dry%20Bulk%20Terminal%20Improvements%20%28DBTI%29%20in%20Malaysian%20Ports.pdf; http://umpir.ump.edu.my/id/eprint/17730/; http://www.joebm.com/index.php?m=content&c=index&a=show&catid=42&id=511

The main purpose of this paper is to apply integrated quality function deployment (QFD) for dry bulk terminal improvement from the perspectives of the customers. Firstly, the main issue of the QFD problem was made which are ‘what’ the customer required and ‘how’ to implement the problem to solutions...