Performance Measures for Developing the Performance Measurement System: Systematic Literature Review Approach

• Main Authors: Nor Mahirah, Mustapha, Sorooshian, Shahryar, Noor Azlinna, Azizan
• Format: Article
• Language: English; English
• Published: Romanian Society for Quality Assurance - SRAC 2017
• Subjects: AI Indexes (General)
• Online Access: http://umpir.ump.edu.my/id/eprint/16685/1/Q-as_Vol.18_No.156_February-2017_p57-64.pdf; http://umpir.ump.edu.my/id/eprint/16685/7/fim-2017-sorooshian-Performance%20Measures%20for%20Developing1.pdf; http://umpir.ump.edu.my/id/eprint/16685/; http://www.srac.ro/calitatea/en/arhiva_journal.html#2016

Determining the most relevant performance measures is the major challenges that organizations have to encounter for generating an effective performance measurement system (PMS). Selecting performance measures can be characterized as a multiple criteria decision making (MCDM) problems, as it involves...