Guest satisfaction survey on public bus services: a case study in Kuantan

• Main Author: Aneesa Aqeela, Mohd Asha’ari
• Format: Undergraduates Project Papers
• Language: English
• Published: 2016
• Subjects: TA Engineering (General). Civil engineering (General); TL Motor vehicles. Aeronautics. Astronautics
• Online Access: http://umpir.ump.edu.my/id/eprint/15810/1/Guest%20satisfaction%20survey%20on%20public%20bus%20services%20a%20case%20study%20in%20Kuantan%20-%20FKASA-Aneesa%20Aqeela%20Mohd%20Asha%27ari-CD%2010184.pdf; http://umpir.ump.edu.my/id/eprint/15810/

Public transport is a shared passenger transport service which is available for all people. Thousands of people use the public bus around Kuantan to reach their destinations. Nevertheless, increasing private vehicles on major roads in Malaysia have created problems in traffic congestion which furthe...