Implementation of Total Quality Management and ISO 9000 Certification

• المؤلفون الرئيسيون: Foo, Weng Kar, Muhammad Afiq, Yusof, Sorooshian, Shahryar, Syed Radzi, Rahamaddulla
• التنسيق: مقال
• اللغة: English; English
• منشور في: IJEAST 2016
• الموضوعات: H Social Sciences (General)
• الوصول للمادة أونلاين: http://umpir.ump.edu.my/id/eprint/13910/1/33-36%2CTesma106%2CIJEAST.pdf; http://umpir.ump.edu.my/id/eprint/13910/7/fim-2016-sorooshian-Implementation%20of%20Total%20Quality%20Management.pdf; http://umpir.ump.edu.my/id/eprint/13910/; http://www.ijeast.com/papers/33-36,Tesma106,IJEAST.pdf

In this article, we studied on business performance after the implementation of total quality management (TQM) and ISO 9000. Researchers claimed that ISO certification will improve business performance and outcomes. They also believe that ISO 9000 will be necessary to stay in business in the future....