Implementation of Total Quality Management and ISO 9000 Certification

• Main Authors: Foo, Weng Kar, Muhammad Afiq, Yusof, Sorooshian, Shahryar, Syed Radzi, Rahamaddulla
• 格式: Article
• 語言: English; English
• 出版: IJEAST 2016
• 主題: H Social Sciences (General)
• 在線閱讀: http://umpir.ump.edu.my/id/eprint/13910/1/33-36%2CTesma106%2CIJEAST.pdf; http://umpir.ump.edu.my/id/eprint/13910/7/fim-2016-sorooshian-Implementation%20of%20Total%20Quality%20Management.pdf; http://umpir.ump.edu.my/id/eprint/13910/; http://www.ijeast.com/papers/33-36,Tesma106,IJEAST.pdf

In this article, we studied on business performance after the implementation of total quality management (TQM) and ISO 9000. Researchers claimed that ISO certification will improve business performance and outcomes. They also believe that ISO 9000 will be necessary to stay in business in the future....