Surveying Users' Perception of Academic Library Services Quality: A Case Study in Universiti Malaysia Pahang (UMP) Library

• Main Authors: Suziyana, Mat Dahan, Mohd Yusof, Taib, Nurhaizan, Mohd Zainudin, Fadzida, Ismail
• Format: Article
• Language: English
• Published: Elsevier Ltd 2016
• Subjects: HD28 Management. Industrial Management; TJ Mechanical engineering and machinery
• Online Access: http://umpir.ump.edu.my/id/eprint/11867/7/Surveying%20Users.pdf; http://umpir.ump.edu.my/id/eprint/11867/; http://dx.doi.org/10.1016/j.acalib.2015.10.006

Global competition among academic institutions has compelled university libraries to transform their conventional services and traditional roles to a more sophisticated, all-round service provider that can deliver their best services to their users. University libraries must cater the expansion of i...