Aviation Logistics Service Quality (ALSQ) Model in Malaysia: Literature Review and Conceptual Model

• Main Authors: Nor Aida Abdul Rahman, Mohammad Fakhrulnizam Mohammad, Suzari Rahim, Suhaila Abdul Kadir, Munzir Khairuddin, Jailani Muda
• Format: Conference or Workshop Item
• Language: English
• Published: 2015
• Online Access: http://discol.umk.edu.my/id/eprint/9150/1/51.pdf; http://discol.umk.edu.my/id/eprint/9150/

It is well understood that competitive advantage within logistics and distribution within supply chain are driven by value adding aspect of logistics service quality (LSQ). The purpose of this study is to develop aviation logistics service quality model in Malaysia. Both operational LSQ and relation...