The optimization concept of service fulfillment measurement: a research on surgery care

• المؤلفون الرئيسيون: Nordin, Norshahrizan, Che Razak, Razli, Abdullah, Sharmini, Saraih, Ummi Naiemah, Marniati, Marniati, W. Muhamad Radzi, Wan Norsyafawati
• التنسيق: Conference or Workshop Item
• اللغة: English
• منشور في: 2018
• الوصول للمادة أونلاين: http://discol.umk.edu.my/id/eprint/8844/1/The%20Optimization%20Concept%20of%20Service%20Fulfillment%20Measurement_A%20Research%20on%20Surgery%20Care.pdf; http://discol.umk.edu.my/id/eprint/8844/; https://www.matec-conferences.org/articles/matecconf/pdf/2018/09/matecconf_mucet2018_05024.pdf

This paper presents an optimization concept of service fulfillment measurement. Service delivery is assumed free from constraint, while service fulfillment is expected to achieve by maximizing the customer preferences. As the constraints are considered, the customer preferences are developed in a fo...