The optimization concept of service fulfillment measurement: a research on surgery care

• 主要な著者: Nordin, Norshahrizan, Che Razak, Razli, Abdullah, Sharmini, Saraih, Ummi Naiemah, Marniati, Marniati, W. Muhamad Radzi, Wan Norsyafawati
• フォーマット: Conference or Workshop Item
• 言語: English
• 出版事項: 2018
• オンライン･アクセス: http://discol.umk.edu.my/id/eprint/8844/1/The%20Optimization%20Concept%20of%20Service%20Fulfillment%20Measurement_A%20Research%20on%20Surgery%20Care.pdf; http://discol.umk.edu.my/id/eprint/8844/; https://www.matec-conferences.org/articles/matecconf/pdf/2018/09/matecconf_mucet2018_05024.pdf

This paper presents an optimization concept of service fulfillment measurement. Service delivery is assumed free from constraint, while service fulfillment is expected to achieve by maximizing the customer preferences. As the constraints are considered, the customer preferences are developed in a fo...