Complaints and compliments assessment in developing service delivery measurement
Excellent healthcare services delivered to patients would not necessarily entail an excellent patient service fulfillment, fulfill patient expectations, and attain high satisfaction levels. Hence, patient satisfaction is multifactorial and difficult to measure. Appliance of satisfaction model, servi...
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| Main Authors: | , , , , , , |
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| Format: | Indexed Article |
| Language: | English |
| Published: |
Growing Science
2018
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| Online Access: | http://discol.umk.edu.my/id/eprint/7386/1/Complaints%20and%20compliments%20assessment%20in%20developing%20service%20delivery%20measurement.pdf http://discol.umk.edu.my/id/eprint/7386/ http://growingscience.com/beta/msl/2751-complaints-and-compliments-assessment-in-developing-service-delivery-measurement.html |
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