Understanding Volunteer Tourist Experience Towards Satisfaction In Volunteering While Traveling In Malaysia.

• Main Authors: Fatin Abdullah, Nur Suhailah Dahlan, Nur Syarafina Syasya Zata Sabila Abd Rahim, Nurul Najwa Nasuha Muda
• Format: Undergraduate Final Project Report
• Language: English
• Published: 2021
• Online Access: http://discol.umk.edu.my/id/eprint/3809/1/GROUP%20T46.pdf; http://discol.umk.edu.my/id/eprint/3809/

Volunteering is derived from the term volunteer. It is a concept and practice that refers to the voluntary giving or sharing of time, resources, information, skills or talents, experiences, and so on (Azizan, 2016). Volunteer tourism is mostly giving benefits for tourists to gain cultural experience and host residents such as receiving assistance to enhance vital resources. Voluntary activities do not always lead to increased cross-cultural understanding for those involved. In some cases, voluntary tourism can strengthen instead of reducing national or cultural stereotypes supported. This research was conducted to examine the understanding of volunteer tourist experience towards satisfaction in volunteering while travelling in Malaysia. The independent variables for study are behavioural intention, sense of community and development of career. While the dependent variable is the satisfaction in volunteering while travelling in Malaysia. This study employs a quantitative approach by using an online questionnaire via Google Form and managed to collect data from 502 respondents. The study results were subsequently analysed using the statistical descriptive analysis method, that is, frequency and percentage, as well as correlation analysis based on a performance evaluation model. To facilitate the analysis, SPSS software solutions (Statistical Product and Service) were used.