Factors affecting the use of e-wallet as a payment instrument among users in Malaysia

• Main Authors: Nurul Athirah Mohd Sukri, Nurul Husnina Jumaan, Nurul Insyirah Azhar, Nurul Izzah Gazman
• Format: Undergraduate Final Project Report
• Language: English
• Published: 2024
• Online Access: http://discol.umk.edu.my/id/eprint/13944/1/G29.pdf; http://discol.umk.edu.my/id/eprint/13944/

The rise in financial technology has led to a notable surge in cashless transactions. Consumers are shifting from cash-based to electronic payments in association with the rise of financial technology offerings like E-wallets. This study's primary goal is to ascertain how Malaysian users' perceptions on E-wallet usage as being influenced by perceived usefulness, perceived ease of use, lifestyle, and security. This study used the extended technology acceptance model (TAM) to investigate the factors that influence young adults in Malaysia who employ E-wallets as a method of payment. These results were obtained from an online survey that was completed by 384 users in Malaysia. The findings showed a positive relationship between the use of E-wallet and the Spearman's correlation value of all independent variables. This relationship could be explained by the following four variables: perceived usefulness (0.882), perceived ease of use (0.889), lifestyle (0.893), and security (0.839). The results of this study will encourage students to make purchases using e-wallets.