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Customer satisfaction with traditional and complementary medicine (tcm) services

The study about Traditional and Complementary Medicine (TCM) services that can help the public to understand about TCM therapies which are safe and effective. This study propose three independent variables namely Certified Therapist, Experienced Therapist, and Skillful Therapist towards Customer Sat...

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Main Authors: Jayani A/P Murugayah, Ainul Syahirah Yahaya, Nur Syazwanie Mohd Zulkafli, Nurul Syuhadah Mohd Shahrin
Format: Undergraduate Final Project Report
Language:English
Published: 2023
Online Access:http://discol.umk.edu.my/id/eprint/13905/1/FINAL%20REPORT%20%28W26%29.pdf
http://discol.umk.edu.my/id/eprint/13905/
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spelling my.umk.eprints.139052024-03-21T06:26:31Z http://discol.umk.edu.my/id/eprint/13905/ Customer satisfaction with traditional and complementary medicine (tcm) services Jayani A/P Murugayah Ainul Syahirah Yahaya Nur Syazwanie Mohd Zulkafli Nurul Syuhadah Mohd Shahrin The study about Traditional and Complementary Medicine (TCM) services that can help the public to understand about TCM therapies which are safe and effective. This study propose three independent variables namely Certified Therapist, Experienced Therapist, and Skillful Therapist towards Customer Satisfaction in Traditional and Complementary Medicine (TCM) Services. This study was conducted in TCM facilities Malaysia. The total sample size in this study was 385 respondents who participated through WhatsApp, Telegram, and others. The results shows that all the three hypotheses were supported. The researchers have also proposed a few recommendations related to the study. Keywords: Traditional and Complementary Medicine (TCM) services, Customer Satisfaction, Certified Therapist, Experienced Therapist and Skillful Therapist. 2023 Undergraduate Final Project Report NonPeerReviewed text en http://discol.umk.edu.my/id/eprint/13905/1/FINAL%20REPORT%20%28W26%29.pdf Jayani A/P Murugayah and Ainul Syahirah Yahaya and Nur Syazwanie Mohd Zulkafli and Nurul Syuhadah Mohd Shahrin (2023) Customer satisfaction with traditional and complementary medicine (tcm) services. Final Year Project thesis, Universiti Malaysia Kelantan. (Submitted)
institution Universiti Malaysia Kelantan
building Perpustakaan Universiti Malaysia Kelantan
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Malaysia Kelantan
content_source UMK Institutional Repository
url_provider http://umkeprints.umk.edu.my/
language English
description The study about Traditional and Complementary Medicine (TCM) services that can help the public to understand about TCM therapies which are safe and effective. This study propose three independent variables namely Certified Therapist, Experienced Therapist, and Skillful Therapist towards Customer Satisfaction in Traditional and Complementary Medicine (TCM) Services. This study was conducted in TCM facilities Malaysia. The total sample size in this study was 385 respondents who participated through WhatsApp, Telegram, and others. The results shows that all the three hypotheses were supported. The researchers have also proposed a few recommendations related to the study. Keywords: Traditional and Complementary Medicine (TCM) services, Customer Satisfaction, Certified Therapist, Experienced Therapist and Skillful Therapist.
format Undergraduate Final Project Report
author Jayani A/P Murugayah
Ainul Syahirah Yahaya
Nur Syazwanie Mohd Zulkafli
Nurul Syuhadah Mohd Shahrin
spellingShingle Jayani A/P Murugayah
Ainul Syahirah Yahaya
Nur Syazwanie Mohd Zulkafli
Nurul Syuhadah Mohd Shahrin
Customer satisfaction with traditional and complementary medicine (tcm) services
author_facet Jayani A/P Murugayah
Ainul Syahirah Yahaya
Nur Syazwanie Mohd Zulkafli
Nurul Syuhadah Mohd Shahrin
author_sort Jayani A/P Murugayah
title Customer satisfaction with traditional and complementary medicine (tcm) services
title_short Customer satisfaction with traditional and complementary medicine (tcm) services
title_full Customer satisfaction with traditional and complementary medicine (tcm) services
title_fullStr Customer satisfaction with traditional and complementary medicine (tcm) services
title_full_unstemmed Customer satisfaction with traditional and complementary medicine (tcm) services
title_sort customer satisfaction with traditional and complementary medicine (tcm) services
publishDate 2023
url http://discol.umk.edu.my/id/eprint/13905/1/FINAL%20REPORT%20%28W26%29.pdf
http://discol.umk.edu.my/id/eprint/13905/
_version_ 1794645927045103616
score 13.197875

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