The customers perception of service quality toward Operation spa in pengkalan chepa, Kelantan

• 主要な著者: Nor Atikah Mohamad Hamka, Nor Afifah Abd Kader, Muhammad Ammar Faruq Abu Bakar, Evelyn Rovena Edi
• フォーマット: Undergraduate Final Project Report
• 言語: English
• 出版事項: 2022
• オンライン･アクセス: http://discol.umk.edu.my/id/eprint/13854/1/FINAL%20REPORT%20%28W7%29.pdf; http://discol.umk.edu.my/id/eprint/13854/

Spa are most famous in industries in Malaysia. Nowadays, spas and health are growing rapidly and this kind of service has been organized because of health tourism packages in spas. Therefore, this study aimed to explore the value and impact of service quality, perceived value and service performance...