The study of the factors influencing user acceptance towards cashless society among Universiti Malaysia Kelantan (UMK) city campus students

• Main Authors: Nur Aina Hazirah Sahrol, Nur Amira Suhaida Mohd Adanan, Nur Amnah Mohd Nor, Nur Ashikin Mat Nawi
• Format: Undergraduate Final Project Report
• Language: English
• Published: 2023
• Online Access: http://discol.umk.edu.my/id/eprint/12231/1/GROUP%2020%20%282%29.pdf; http://discol.umk.edu.my/id/eprint/12231/

Due to the ongoing use of e-commerce platforms to facilitate transactions between various business partners, previous cash-based payment methods have been replaced by electronic payment systems. That is why many parties have implemented cashless transaction services in this era of globalisation. Cashless payments reduce the risk of crime because consumers no longer need to carry cash and instead they rely on e-wallets or cards, with the exception that only the user knows the password used to access the payment application. The main objective of this research is to examine the relationship between social influence, perceived usefulness, perceived ease of use, and performance expectancy and user acceptance towards cashless scociety among University Malaysia Kelantan (UMK) City Campus student. 361 questionnaires were gathered in total. Data was analysed using SPSS methods such as the Reliability and Validity Test, Descriptive Analysis and Pearson Correlation Analysis. The result shows the significant correlation between social influence, perceived usefulness, perceived ease of use and performance expectancy with user acceptance towards cashless society. In conclusion, the findings of this research showed that social influence, perceived usefulness, perceived ease of use and performance expectancy are the factors influencing the dependent variable which is user acceptance towards cashless society among UMK City Campus students. Consumers, businesses, financial institutions, and the government may benefit from this research.