Social accountability mechanism and customer satisfaction: Findings from the study of Padang Jawa Road Transport Department, Selangor, Malaysia / Marni Ghazali

• Main Author: Marni, Ghazali
• Format: Thesis
• Published: 2018
• Subjects: H Social Sciences (General); HE Transportation and Communications
• Online Access: http://studentsrepo.um.edu.my/8800/1/Marni_Ghazali.pdf; http://studentsrepo.um.edu.my/8800/6/thesis_marni_hj_ghazali.pdf; http://studentsrepo.um.edu.my/8800/

Good governance has long been a topic of discussion in Malaysia as in many other countries. In fact, it became a world-wide phenomenon in many aspects of life either for public sector, private sector, society, non-profit organisation and international institutions. Generally, the aim of good governa...