A model for e-learning systems quality assessment with emphasis in Pakistan / Shahid Farid
E-learning systems have been implemented widely in Higher Education Institutions (HEIs) round the globe. The poor quality of e-learning systems is one of the major causes of number of reported failures. Researchers have proposed quality models of the e-learning systems but most of them have focus...
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| Format: | Thesis |
| Published: |
2016
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| Subjects: | |
| Online Access: | http://studentsrepo.um.edu.my/6722/4/shahid.pdf http://studentsrepo.um.edu.my/6722/ |
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| Summary: | E-learning systems have been implemented widely in Higher Education
Institutions (HEIs) round the globe. The poor quality of e-learning systems is one of
the major causes of number of reported failures. Researchers have proposed quality
models of the e-learning systems but most of them have focused on pedagogical
perspective only. A very limited attention is given to assess the quality of e-learning
systems from software perspective. Hence, it is quite difficult to measure the overall
quality of an e-learning system in an effective manner. In this study, a pragmatic
mixed mode methodology has been adopted to overcome the challenge of the quality
assessment of e-learning systems. An exploratory study has been conducted to
identify and prioritize the critical challenges of e-learning implementation according
to their criticality and importance. Systematic Literature Review (SLR) has been
conducted to probe the research focus formulated in our exploratory study. An
exhaustive list of forty-two quality characteristics which make the foundation for the
proposition of a Sustainable Quality Assessment Model for E-Learning Systems
(SQAMELS) has been developed. Moreover, process guidelines for the utilization of
the SQAMELS have also been formulated. The SQAMELS encompasses of three
major dimensions namely system quality, service quality and charisma. The
proposed solution contributes in a fashion to be utilized by the HEIs of developing
countries like Pakistan for the quality assessment of their e-learning systems.
Moreover, this study facilitates the researchers and academicians by providing
recommendations for future research regarding the assessment and evaluation of the
quality of the e-learning systems. The developed model and the approach has been
evaluated by a) comparative analysis of features with existing e-learning quality models and frameworks, b) survey analysis by practitioners to measure the
applicability c) experts review to gauge its usefulness and d) conducting a case study
to assess the applicability and utility of the proposed model. The results showed that
there is no significant difference amongst the experts and practitioners at the 95%
confidence level. This indicates that the SQAMELS is applicable and useful for the
quality assessment of the e-learning system for the HEIs of developing countries
such as Pakistan. |
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