Analysing address forms in openings and closings in nurse-patient communication / Thinusha A/P Selvaraj
is important to have good and effective communication between nurses and patients. There are many ways to start and end a conversation. It is said that openings in the form of greetings and a proper closing is needed in a conversation to maintain a cordial relationship between speakers. Therefore...
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| Format: | Thesis |
| Published: |
2013
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| Online Access: | http://studentsrepo.um.edu.my/5465/1/Thinusha_Masters_2013.pdf http://studentsrepo.um.edu.my/5465/ |
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| Summary: | is important to have good and effective communication between nurses and
patients. There are many ways to start and end a conversation. It is said that openings in
the form of greetings and a proper closing is needed in a conversation to maintain a
cordial relationship between speakers. Therefore the objectives of this study are to
identify the forms of addresses used by nurses when communicating with their patients
and the relationships between the forms of addresses used and the language choice in
the nurse-patient communication. It is important to know the terms of address used
because this use determines solidarity among the speakers. The literature review reveals
aspects of nurse-patient conversation such as communication, information,
collaboration, forms of addresses in openings and closings of a conversation and
language accommodation in using the address forms. The data for this study has been
taken from surveys and observations. Observations and surveys were conducted among
randomly selected nurses from East Tower of University Malaya Medical Centre
(UMMC). The quantitative analysis of the data revealed many types of address forms
used by the nurses when communicating with their patients. The findings of quantitative
analysis also showed the choice of languages the nurses used when communicating with
patients from different ethnic groups. The discourse analysis revealed the intention of
using address forms in communication and how the language accommodates
communication when conversation across cultures took place. A summary of the entire
research is presented in Chapter five. The study is significance for programmes or
trainings developed for nurses where the nurses can be well-trained to communicate
effectively instead of just being a skilled-nurse |
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