Strategies to improve customer satisfaction with Industrialised Building System (IBS) houses and IBS adoption using Quality Function Deployment (QFD) application : a Malaysia based study / Nuzul Azam Haron

• Main Author: Nuzul Azam, Haron
• Format: Thesis
• Published: 2012
• Subjects: NA Architecture; TH Building construction
• Online Access: http://studentsrepo.um.edu.my/3861/1/1._Title_page%2C_abstract%2C_content.pdf; http://studentsrepo.um.edu.my/3861/2/CHAPTER_1_INTRO_%26_CHAPTER_2_BACKGROUND_STUDY_ON_QUALITY_FUNCTION.pdf; http://studentsrepo.um.edu.my/3861/3/CHAPTER_3_CUSTOMER_SATISFACTION_FACTORS.pdf; http://studentsrepo.um.edu.my/3861/4/CHAPTER_4_RESEARCH_DESIGN_AND_METHOD.pdf; http://studentsrepo.um.edu.my/3861/5/CHAPTER_5_RESULTS.pdf; http://studentsrepo.um.edu.my/3861/6/CHAPTER_6_DISCUSSION_OF_THE_FINDINGS_%26_CHAPTER_7_CONCLUSION.pdf; http://studentsrepo.um.edu.my/3861/7/References.pdf; http://studentsrepo.um.edu.my/3861/8/X_Appendices.pdf; http://pendeta.um.edu.my/client/default/search/results?qu=Strategies+to+improve+customer+satisfaction+with+Industrialised+Building+System+%28IBS%29+houses+and+IBS+adoption+using+Quality+Function+Deployment+%28QFD%29+application&te=; http://studentsrepo.um.edu.my/3861/

The Malaysian government has brought the Industrialised Building System (IBS) to the attention of all professionals in this industry. Due to certain barriers, the actual projection of the IBS adoption could not be achieved. One of the factors identified is the lack of customer satisfaction with I...