Evaluating the English language needs of front office staff of a business class hotel / Tan Seng Aun.
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http://studentsrepo.um.edu.my/3183/1/ABSTRACT.pdfhttp://studentsrepo.um.edu.my/3183/2/INTRO.pdf
http://studentsrepo.um.edu.my/3183/3/CHAPTER_1.pdf
http://studentsrepo.um.edu.my/3183/4/CHAPTER_2.pdf
http://studentsrepo.um.edu.my/3183/5/CHAPTER_3.pdf
http://studentsrepo.um.edu.my/3183/6/CHAPTER_4.pdf
http://studentsrepo.um.edu.my/3183/7/CHAPTER_5.pdf
http://studentsrepo.um.edu.my/3183/8/BIBLIO.pdf
http://studentsrepo.um.edu.my/3183/9/APPENDIX.pdf
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http://studentsrepo.um.edu.my/3183/