Measuring the performance of library and information services in Universiti Tenaga Nasional Library / Roslah Johari
This study is an exploratory study to assess the service quality of an academic library. The objectives are to examine the nature of the users' perceived expectations with regards to the quality of information services offered by the library, to assess and measure the users' opinion on th...
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| Format: | Thesis |
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2006
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| Online Access: | http://studentsrepo.um.edu.my/13065/4/Roslah_Johari.pdf http://studentsrepo.um.edu.my/13065/ |
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