A needs analysis of oral communicative skills in Mandarin by Malaysian hotel attendants / Wong Chih Khuan
Tourism is an important industry in Malaysia, contributing to one-sixth of the national gross domestic product for the past 10 years. Tourists from China made up the third largest group among the foreign visitors in Malaysia. Almost 25% of their expenditure is spent on accommodation, thus the manage...
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| Format: | Thesis |
| Published: |
2020
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| Online Access: | http://studentsrepo.um.edu.my/12729/1/Wong_Chih_Khuan.pdf http://studentsrepo.um.edu.my/12729/2/Wong_Chih_Khuan.pdf http://studentsrepo.um.edu.my/12729/ |
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