Impact of service innovation and digital supply chain capability on risk protection in supporting online foods delivery

PurposeThis study has aimed to investigate the impact of service innovation capabilities (SIC), supply chain digitalization capabilities (SDC) and customer risk protection (CRP) capabilities of GrabFood on customer satisfaction. GrabFood has been chosen as a case study because GrabPay is one of the...

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Bibliographic Details
Main Authors: Teng, Sing Lay, Zailani, Suhaiza, Rahman, Muhammad Khalilur, Bhuiyan, Miraj Ahmed, Al Mamun, Abdullah
Format: Article
Published: Emerald Group Publishing Ltd 2024
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Online Access:http://eprints.um.edu.my/46063/
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