Open Innovation in the Financial Sector: A Mixed-Methods Approach to Assess Bankers' Willingness to Embrace Open-AI ChatGPT

• Main Authors: Bouteraa, Mohamed, Chekima, Brahim, Thurasamy, Ramayah, Bin-Nashwan, Saeed Awadh, Al-Daihani, Meshari, Baddou, Abderrahmane, Sadallah, Mouad, Ansar, Rudy
• Format: Article
• Published: Elsevier 2024
• Subjects: HG Finance; T Technology (General)
• Online Access: http://eprints.um.edu.my/44775/; https://doi.org/10.1016/j.joitmc.2024.100216

As open innovation and Artificial Intelligence (AI) become more prevalent in financial institutions, early adoption of Chatbots will have a competitive advantage. However, ChatGPT is still less common in the financial sector than in other industries. This study attempts to understand bankers' p...