Negotiation for managing conflict in construction industry with multicultural context: A systematic review of literature

• Main Authors: Tsao, Khee Ern, Abdul-Samad, Zulkiflee, Aziz, Nur Mardhiyah, Nagaratnam, Brabha
• Format: Article
• Published: Faculty of Built Environment, University of Malaya 2021
• Subjects: TH Building construction
• Online Access: http://eprints.um.edu.my/36041/; https://www.scopus.com/inward/record.uri?eid=2-s2.0-85127453948&partnerID=40&md5=e7192f204bdb71911d7325c840f3fc58; https://doi.org/10.22452/jdbe.vol21no3.7

The construction business plays a significant part in economic growth nowadays, conflicts occurred in the project phases will slow down the construction progress, or drive to the worst scenario in abandoning the project. Negotiators need to overcome the conflict and smoothen the progress of the construction project with minimum harm to project stakeholders. This study conducted a systematic literature review of 60 publications published globally on conflict and negotiation areas to analyse and identify the negotiation factors. Based on the review and descriptive statistical analysis, the findings show there are linkages among the construction, business, and psychology sectors in handling conflicts through negotiation. However, culture-based negotiation or conflict management in construction industry studies are very few. There is an opportunity for future researches to bridge the study on culture-based negotiation and conflict management in the construction industry with multicultural context. © 2021, University of Malaya. All rights reserved.