Factors affecting borrowers' turnover in microfinance institutions: A panel evidence

• Main Authors: Mia, Md Aslam, Banna, Hasanul, Noman, Abu Hanifa Md, Alam, Md Rabiul, Rana, Md. Sohel
• Format: Article
• Published: Wiley 2022
• Subjects: HB Economic Theory; Business
• Online Access: http://eprints.um.edu.my/33826/

In the era of competitiveness, clients or borrowers remain an important asset for financial institutions, as they are the ultimate source of revenue. Although the departure of clients from one microfinance institution (MFI) to another is a common phenomenon, the manner in which organizational charac...