ISO 9000 maintenance measures: the case of a Malaysian local authority

• Main Authors: Basir, Siti Arni, Davies, John
• Format: Article
• Published: Taylor & Francis 2018
• Subjects: HD28 Management. Industrial Management
• Online Access: http://eprints.um.edu.my/22340/; https://doi.org/10.1080/14783363.2016.1172480

Although many studies pertaining to ISO 9000 initiatives have been conducted, the topic of ISO 9000 maintenance has received little attention from researchers. This paper presents a detailed case study of the ISO 9000 maintenance measures within a Malaysian local authority. Semi-structured interview...