Politeness of front counter staff of Malaysian private hospitals

• Main Authors: Kuang, Ching Hei, David, M.K., Lau, S.K.
• 格式: Article
• 语言: English
• 出版: Universiti Kebangsaan Malaysia Press 2013
• 主题: H Social Sciences (General); HT Communities. Classes. Races
• 在线阅读: http://eprints.um.edu.my/17102/1/All.pdf; http://eprints.um.edu.my/17102/

Politeness is an important social element in the Malaysian society and it is gauged by the way people behave toward each other during interactions. In this context, politeness is taken to mean good manners such as greeting, acknowledging and thanking others. Taking the cue from the Malaysian governm...