Identifying what services need to be improved by measuring the library's performance

• Main Authors: Roslah , J., Zainab, A.N.
• Format: Article
• Language: English
• Published: 2007
• Subjects: T Technology (General); Z Bibliography. Library Science. Information Resources
• Online Access: http://eprints.um.edu.my/14417/1/Identifiying_what_services_need_to_be_improved.pdf; http://eprints.um.edu.my/14417/

Thi~ is an exploratory attempt to use a modified version of SERVPERF to assess user's sat!sjaction with the services provided by an [S09000:2000 certified library at a private Umv~rsity in Malaysia where measuring performance would be an integral part to ;Ontl~uously improve quality of servi...