The influence of service dimensions on customer satisfaction of Fauzee Mustaffa & Associates Sdn Bhd, Pasir Gudang / Kevin Gala, Adli Hafidz Mohd Pauzi and Muhammad Khairul Anwar

• Main Authors: Gala, Kevin, Mohd Pauzi, Adli Hafidz, Anwar, Muhammad Khairul
• Format: Thesis
• Language: English
• Published: 2023
• Subjects: Consumer satisfaction; Insurance business. Insurance management
• Online Access: https://ir.uitm.edu.my/id/eprint/99121/1/99121.pdf; https://ir.uitm.edu.my/id/eprint/99121/

Malaysia's Takaful industry continues to expand at an astounding rate. Back in 2010, there were only 12 Takaful operators in Malaysia that are licensed by Bank Negara Malaysia, and today, there are over 100,000 takaful agencies in Malaysia. Fauzee Mustaffa & Associates Sdn Bhd (FMA) is one...