CSM605: Issues in customer service / Faculty of Business and Management
This course provides a linkage between the theory in customer service and its practices. Besides focusing on the current customer service issues in Malaysia, it also enables students to understand the global issues in relation to customer service practices. The course also equips students with issue...
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| 格式: | Teaching Resource |
| 语言: | English |
| 出版: |
2023
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| 在线阅读: | https://ir.uitm.edu.my/id/eprint/98801/1/98801.pdf https://ir.uitm.edu.my/id/eprint/98801/ https://aims.uitm.edu.my |
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my.uitm.ir.988012025-02-03T07:50:46Z https://ir.uitm.edu.my/id/eprint/98801/ CSM605: Issues in customer service / Faculty of Business and Management UiTM, Faculty of Business and Management Curriculum Universiti Teknologi MARA This course provides a linkage between the theory in customer service and its practices. Besides focusing on the current customer service issues in Malaysia, it also enables students to understand the global issues in relation to customer service practices. The course also equips students with issues on customer retention and service recovery which are the integral elements in customer service excellence. 2023 Teaching Resource NonPeerReviewed text en https://ir.uitm.edu.my/id/eprint/98801/1/98801.pdf CSM605: Issues in customer service / Faculty of Business and Management. (2023) [Teaching Resource] (Unpublished) https://aims.uitm.edu.my |
| institution |
Universiti Teknologi Mara |
| building |
Tun Abdul Razak Library |
| collection |
Institutional Repository |
| continent |
Asia |
| country |
Malaysia |
| content_provider |
Universiti Teknologi Mara |
| content_source |
UiTM Institutional Repository |
| url_provider |
http://ir.uitm.edu.my/ |
| language |
English |
| topic |
Curriculum Universiti Teknologi MARA |
| spellingShingle |
Curriculum Universiti Teknologi MARA UiTM, Faculty of Business and Management CSM605: Issues in customer service / Faculty of Business and Management |
| description |
This course provides a linkage between the theory in customer service and its practices. Besides focusing on the current customer service issues in Malaysia, it also enables students to understand the global issues in relation to customer service practices. The course also equips students with issues on customer retention and service recovery which are the integral elements in customer service excellence. |
| format |
Teaching Resource |
| author |
UiTM, Faculty of Business and Management |
| author_facet |
UiTM, Faculty of Business and Management |
| author_sort |
UiTM, Faculty of Business and Management |
| title |
CSM605: Issues in customer service / Faculty of Business and Management |
| title_short |
CSM605: Issues in customer service / Faculty of Business and Management |
| title_full |
CSM605: Issues in customer service / Faculty of Business and Management |
| title_fullStr |
CSM605: Issues in customer service / Faculty of Business and Management |
| title_full_unstemmed |
CSM605: Issues in customer service / Faculty of Business and Management |
| title_sort |
csm605: issues in customer service / faculty of business and management |
| publishDate |
2023 |
| url |
https://ir.uitm.edu.my/id/eprint/98801/1/98801.pdf https://ir.uitm.edu.my/id/eprint/98801/ https://aims.uitm.edu.my |
| _version_ |
1823097795327819776 |
| score |
13.252575 |