The effects of using Self-Service Technology (SST) towards customer satisfaction / Norfariza Chirtsa

Self-Service Technology (SST) is the newest innovative technology used in fast-food restaurants. It is a techno logy-based system that enables consumers to simplify the ordering process without an individual's assistance in experiencing the order and by using this system; customers will experie...

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Bibliographic Details
Main Author: Chirtsa, Norfariza
Format: Thesis
Language:English
Published: 2020
Subjects:
Online Access:https://ir.uitm.edu.my/id/eprint/98752/1/98752.pdf
https://ir.uitm.edu.my/id/eprint/98752/
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