A study on the effect of hotel technology in hotel operation / Intan Azfarini Mohd Sidek and Nur Fazira Mohd Hanafiah

• Main Authors: Mohd Sidek, Intan Azfarini, Mohd Hanafiah, Nur Fazira
• Format: Thesis
• Language: English
• Published: 2018
• Subjects: Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling
• Online Access: https://ir.uitm.edu.my/id/eprint/98561/1/98561.pdf; https://ir.uitm.edu.my/id/eprint/98561/

In hotel industry, technology innovation may overcome more challenge where the guest desires for a positive experience. Technology innovation for guests implies a simple life and our craving for this way of life is unquenchable. Introducing particular in-room advances can have a critical impact on improving the guest encounter and expanding income. Nowadays, the hotel industry has undergone much change over the past decade. Technology has been ever booming in the hospitality industry with new innovations coming up every year. According to (Yeon Jung and Jungsun,2014) the hotel begun giving versatile applications which is begun giving versatile applications which allow guest to not only make reservations, but moreover to buy items, open guestroom entryways, check their devotion focuses, check-in or check-out, make reservation for future remains