GeekTechRescue / Izrie Hasfiezul Hashim … [et al.]

• Main Authors: Hashim, Izrie Hasfiezul, Kipli, Nur Aida, Johnny, Emmelanie, Minggu, Alexander
• Format: Book Section
• Language: English
• Published: Bahagian Penyelidikan dan Jaringan Industri, UiTM Melaka 2022
• Subjects: T Technology (General)
• Online Access: https://ir.uitm.edu.my/id/eprint/98247/1/98247.pdf; https://ir.uitm.edu.my/id/eprint/98247/

Currently, there is no online gadget service available in Malaysia that can be used to address software-related issues that may arise among computer and phone users. The purpose of establishing GeekTechRescue is to provide online repair and maintenance services to clients who are experiencing software-related problems through the use of remote support software, which will be the first of its kind in Malaysia. In order to provide services to customers in addressing their software-related issues, GeekTechRescue will use AnyDesk to remotely control their gadgets, which must be connected to the Internet in order for the services to be delivered. Windows, macOS, Android, and IOS devices will be supported by GeekTechRescue, and the services provided by the company will include software installation assistance, deep virus removal, performance optimization and tweaks, security enhancement, DNS modification to improve Internet speed, general maintenance and other services. It will make gadget users' lives easier because they won't have to exert as much physical and mental energy to fix software issues. Due to the online nature of the service, clients will not need to travel. GeekTechRescue can perform services on the device of a remote client. The customer relationship management process will incorporate live online chat, email subscriptions, and referral programmes. GeekTechRescue will deliver value propositions to specific customer segments through advertising, online reviews, and customer service.