Guests' acceptance of robotic services in Kuching park hotel, Sarawak / Nurul Anis Anil Aziz ... [et al.]

• Main Authors: Anil Aziz, Nurul Anis, Adnan, Nur Arishah, Jamal, Salamiah A, Abdul Aziz, Azdel
• Format: Article
• Language: English
• Published: Faculty of Hotel & Tourism Management, Universiti Teknologi MARA 2024
• Subjects: Service industries; Robotics. Robots. Manipulators (Mechanism)
• Online Access: https://ir.uitm.edu.my/id/eprint/97751/1/97751.pdf; https://ir.uitm.edu.my/id/eprint/97751/; https://www.jthca.org/

This study investigates the factors influencing guests' acceptance of robotic services at the Kuching Park Hotel in Sarawak, highlighting the integration of technology in hospitality settings. The primary aim is to assess guests' perceptions and the effectiveness of robotic services in enh...