The perception of the academic and non academic staff towards the quality of services provided by the legal unit, UNIMAS / Fatihah Nur’addin Hamdan and Jay Walid Mohd Taha

• Main Authors: Hamdan, Fatihah Nur’addin, Mohd Taha, Jay Walid
• Format: Student Project
• Language: English
• Published: 2010
• Subjects: H Social Sciences (General); Study and teaching. Research
• Online Access: https://ir.uitm.edu.my/id/eprint/97163/1/97163.pdf; https://ir.uitm.edu.my/id/eprint/97163/

Service quality often makes the difference between a successful and unsuccessful business. In fact, service quality has become the great differentiator, the most powerful competitive weapon and the most service organization possesses. Quality is defined as “conformance to specifications,” but this p...