The study on a customer's satisfaction of banking services at Bandar Jengka Pahang / Nurul Najwa Izzatie Mohd Azmi, Baharuddin Zainudin and Shahril Akmal Abdul Shukor

Customer satisfaction is defined as the number of customers, or percentage of total customers, whose reported experience with a firm, its products, or its services exceeds specified satisfaction goals (Wikipedia, 2011). The glow of satisfaction which follows the consciousness of doing our level best...

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Bibliographic Details
Main Authors: Mohd Azmi, Nurul Najwa Izzatie, Zainudin, Baharuddin, Abdul Shukor, Shahril Akmal
Format: Thesis
Language:English
Published: 2012
Subjects:
Online Access:https://ir.uitm.edu.my/id/eprint/94024/1/94024.PDF
https://ir.uitm.edu.my/id/eprint/94024/
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