Understanding determinants of use behavior of e-payment: an analysis of the success of the system during a pandemic / Muhammad Noor Ardiansah, Nabilla Nur Azmi and Indah Anisykulillah

This study examined the determinants of e-payment usage behaviour using the UTAUT model influenced by the COVID-19 pandemic in Indonesia. This study focussed on e-payment applications used by Generation Z, the most significant portion of Indonesia’s population in the last five years. The SEM method...

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Main Authors: Ardiansah, Muhammad Noor, Azmi, Nabilla Nur, Anisykulillah, Indah
Format: Article
Language:English
Published: Accounting Research Institute (ARI), Universiti Teknologi MARA, Shah Alam 2024
Subjects:
Online Access:https://ir.uitm.edu.my/id/eprint/93608/1/93608.pdf
https://ir.uitm.edu.my/id/eprint/93608/
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id my.uitm.ir.93608
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spelling my.uitm.ir.936082024-04-15T08:39:22Z https://ir.uitm.edu.my/id/eprint/93608/ Understanding determinants of use behavior of e-payment: an analysis of the success of the system during a pandemic / Muhammad Noor Ardiansah, Nabilla Nur Azmi and Indah Anisykulillah mar Ardiansah, Muhammad Noor Azmi, Nabilla Nur Anisykulillah, Indah Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Electronic funds transfers This study examined the determinants of e-payment usage behaviour using the UTAUT model influenced by the COVID-19 pandemic in Indonesia. This study focussed on e-payment applications used by Generation Z, the most significant portion of Indonesia’s population in the last five years. The SEM method was used to analyze the UTAUT framework as a system success model. The findings demonstrated that user behavior was strongly influenced by intention to use, determined by experience, voluntariness of use, and moderate experience in facilitating conditions, including other factors. The results also described how Generation Z had characteristics that valued enchanting experiences and their intention to utilise e-payments conveniently. The research findings also showed the pandemic behaviour of Generation Z, which tended to be adaptive and flexible in using e-payments. Therefore, companies that use e-payments and need to prioritise this without overlooking privacy and security. It can be an exciting focus for further research. This research focuses on the factors determining Generation Z’s use of e-payments and the efficient and effective practical characteristics inherent in post-pandemic behaviour. Accounting Research Institute (ARI), Universiti Teknologi MARA, Shah Alam 2024-04 Article PeerReviewed text en https://ir.uitm.edu.my/id/eprint/93608/1/93608.pdf Understanding determinants of use behavior of e-payment: an analysis of the success of the system during a pandemic / Muhammad Noor Ardiansah, Nabilla Nur Azmi and Indah Anisykulillah. (2024) Management & Accounting Review (MAR) <https://ir.uitm.edu.my/view/publication/Management_=26_Accounting_Review_=28MAR=29/>, 23 (1): 14. pp. 413-436. ISSN 2550-1895
institution Universiti Teknologi Mara
building Tun Abdul Razak Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Mara
content_source UiTM Institutional Repository
url_provider http://ir.uitm.edu.my/
language English
topic Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling
Electronic funds transfers
spellingShingle Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling
Electronic funds transfers
Ardiansah, Muhammad Noor
Azmi, Nabilla Nur
Anisykulillah, Indah
Understanding determinants of use behavior of e-payment: an analysis of the success of the system during a pandemic / Muhammad Noor Ardiansah, Nabilla Nur Azmi and Indah Anisykulillah
description This study examined the determinants of e-payment usage behaviour using the UTAUT model influenced by the COVID-19 pandemic in Indonesia. This study focussed on e-payment applications used by Generation Z, the most significant portion of Indonesia’s population in the last five years. The SEM method was used to analyze the UTAUT framework as a system success model. The findings demonstrated that user behavior was strongly influenced by intention to use, determined by experience, voluntariness of use, and moderate experience in facilitating conditions, including other factors. The results also described how Generation Z had characteristics that valued enchanting experiences and their intention to utilise e-payments conveniently. The research findings also showed the pandemic behaviour of Generation Z, which tended to be adaptive and flexible in using e-payments. Therefore, companies that use e-payments and need to prioritise this without overlooking privacy and security. It can be an exciting focus for further research. This research focuses on the factors determining Generation Z’s use of e-payments and the efficient and effective practical characteristics inherent in post-pandemic behaviour.
format Article
author Ardiansah, Muhammad Noor
Azmi, Nabilla Nur
Anisykulillah, Indah
author_facet Ardiansah, Muhammad Noor
Azmi, Nabilla Nur
Anisykulillah, Indah
author_sort Ardiansah, Muhammad Noor
title Understanding determinants of use behavior of e-payment: an analysis of the success of the system during a pandemic / Muhammad Noor Ardiansah, Nabilla Nur Azmi and Indah Anisykulillah
title_short Understanding determinants of use behavior of e-payment: an analysis of the success of the system during a pandemic / Muhammad Noor Ardiansah, Nabilla Nur Azmi and Indah Anisykulillah
title_full Understanding determinants of use behavior of e-payment: an analysis of the success of the system during a pandemic / Muhammad Noor Ardiansah, Nabilla Nur Azmi and Indah Anisykulillah
title_fullStr Understanding determinants of use behavior of e-payment: an analysis of the success of the system during a pandemic / Muhammad Noor Ardiansah, Nabilla Nur Azmi and Indah Anisykulillah
title_full_unstemmed Understanding determinants of use behavior of e-payment: an analysis of the success of the system during a pandemic / Muhammad Noor Ardiansah, Nabilla Nur Azmi and Indah Anisykulillah
title_sort understanding determinants of use behavior of e-payment: an analysis of the success of the system during a pandemic / muhammad noor ardiansah, nabilla nur azmi and indah anisykulillah
publisher Accounting Research Institute (ARI), Universiti Teknologi MARA, Shah Alam
publishDate 2024
url https://ir.uitm.edu.my/id/eprint/93608/1/93608.pdf
https://ir.uitm.edu.my/id/eprint/93608/
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score 13.211869