Level of tourists satisfaction towards hospitality services In Kuching / Dayangku Siti Hajar Awang Dahlan and Nur Shafiqha Affendi

• Main Authors: Awang Dahlan, Dayangku Siti Hajar, Affendi, Nur Shafiqha
• Format: Student Project
• Language: English
• Published: 2012
• Subjects: H Social Sciences (General); Study and teaching. Research
• Online Access: https://ir.uitm.edu.my/id/eprint/93183/1/93183.pdf; https://ir.uitm.edu.my/id/eprint/93183/

The main focus in this study is to find out the level of satisfaction of the customers or tourists towards hospitality services in Kuching. There are about 52 hotels in Kuching which consist of 1 star until 5 stars hotels. Hospitality defines as the relationship between guest and host, or the act of...