Factors that influence customer's satisfaction on Islamic insurance / Nur Amalina Aqilah Razali

Islamic insurance or known as takaful are important for every people, especially for Muslim people. As we know, Islamic insurance products are the only one insurance products does not contain any prohibited element in Islam. Hence most of the Muslim people demand on Islamic insurance to maintain and...

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Main Author: Razali, Nur Amalina Aqilah
Format: Student Project
Language:English
Published: 2017
Subjects:
Online Access:https://ir.uitm.edu.my/id/eprint/92852/1/92852.pdf
https://ir.uitm.edu.my/id/eprint/92852/
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spelling my.uitm.ir.928522024-03-18T05:33:53Z https://ir.uitm.edu.my/id/eprint/92852/ Factors that influence customer's satisfaction on Islamic insurance / Nur Amalina Aqilah Razali Razali, Nur Amalina Aqilah Consumer satisfaction Insurance law (Islamic law). Qānūn al-taʼmīn Islamic insurance or known as takaful are important for every people, especially for Muslim people. As we know, Islamic insurance products are the only one insurance products does not contain any prohibited element in Islam. Hence most of the Muslim people demand on Islamic insurance to maintain and ensure personal and family stability and have adequate protection in the future. Thus, Islamic insurance business takes a big role to provide a better Islamic insurance. In order to provide a better improvement on Islamic insurance products and ensure the customer satisfaction with the islamic insurance products, this paper conducted to investigate what are the most factor that influences customer's satisfaction on Islamic insurance. It also to find out the relationship of independent variable which are quality service, the role of agent and image and reputation towards influencing customer's satisfaction on Islamic insurance. This study distributed a questionare survey, a total of 100 questionnaires were collected back from the respondent in area Kuala Lumpur and Klang Valley through cluster clamping. The finding based on regression analysis displayed that role of agent have significant to this study and this variable is the most dominant factor influence customer's satisfaction. 2017 Student Project NonPeerReviewed text en https://ir.uitm.edu.my/id/eprint/92852/1/92852.pdf Factors that influence customer's satisfaction on Islamic insurance / Nur Amalina Aqilah Razali. (2017) [Student Project] (Unpublished)
institution Universiti Teknologi Mara
building Tun Abdul Razak Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Mara
content_source UiTM Institutional Repository
url_provider http://ir.uitm.edu.my/
language English
topic Consumer satisfaction
Insurance law (Islamic law). Qānūn al-taʼmīn
spellingShingle Consumer satisfaction
Insurance law (Islamic law). Qānūn al-taʼmīn
Razali, Nur Amalina Aqilah
Factors that influence customer's satisfaction on Islamic insurance / Nur Amalina Aqilah Razali
description Islamic insurance or known as takaful are important for every people, especially for Muslim people. As we know, Islamic insurance products are the only one insurance products does not contain any prohibited element in Islam. Hence most of the Muslim people demand on Islamic insurance to maintain and ensure personal and family stability and have adequate protection in the future. Thus, Islamic insurance business takes a big role to provide a better Islamic insurance. In order to provide a better improvement on Islamic insurance products and ensure the customer satisfaction with the islamic insurance products, this paper conducted to investigate what are the most factor that influences customer's satisfaction on Islamic insurance. It also to find out the relationship of independent variable which are quality service, the role of agent and image and reputation towards influencing customer's satisfaction on Islamic insurance. This study distributed a questionare survey, a total of 100 questionnaires were collected back from the respondent in area Kuala Lumpur and Klang Valley through cluster clamping. The finding based on regression analysis displayed that role of agent have significant to this study and this variable is the most dominant factor influence customer's satisfaction.
format Student Project
author Razali, Nur Amalina Aqilah
author_facet Razali, Nur Amalina Aqilah
author_sort Razali, Nur Amalina Aqilah
title Factors that influence customer's satisfaction on Islamic insurance / Nur Amalina Aqilah Razali
title_short Factors that influence customer's satisfaction on Islamic insurance / Nur Amalina Aqilah Razali
title_full Factors that influence customer's satisfaction on Islamic insurance / Nur Amalina Aqilah Razali
title_fullStr Factors that influence customer's satisfaction on Islamic insurance / Nur Amalina Aqilah Razali
title_full_unstemmed Factors that influence customer's satisfaction on Islamic insurance / Nur Amalina Aqilah Razali
title_sort factors that influence customer's satisfaction on islamic insurance / nur amalina aqilah razali
publishDate 2017
url https://ir.uitm.edu.my/id/eprint/92852/1/92852.pdf
https://ir.uitm.edu.my/id/eprint/92852/
_version_ 1794641532558508032
score 13.209306