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Measuring perceived service quality using SERVQUAL: a case study of program technorama IT provided by IT advancement section (KIT) at rural area of Sabah (Nabawan) / Mohammad Zulikiflee Yusof

This research is conducted to identify what are the factors and the most importance factor influencing the participant perceived service quality towards program of technorama-iT that provided by IT Advancement Section (KIT) at rural area of Sabah (Nabawan) by using SERVQUAL dimension model such as R...

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Main Author: Yusof, Mohammad Zulikiflee
Format: Thesis
Language:English
Published: 2016
Subjects:
Customer services. Customer relations
Online Access:https://ir.uitm.edu.my/id/eprint/91446/1/91446.pdf
https://ir.uitm.edu.my/id/eprint/91446/
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spelling my.uitm.ir.914462024-03-18T04:06:38Z https://ir.uitm.edu.my/id/eprint/91446/ Measuring perceived service quality using SERVQUAL: a case study of program technorama IT provided by IT advancement section (KIT) at rural area of Sabah (Nabawan) / Mohammad Zulikiflee Yusof Yusof, Mohammad Zulikiflee Customer services. Customer relations This research is conducted to identify what are the factors and the most importance factor influencing the participant perceived service quality towards program of technorama-iT that provided by IT Advancement Section (KIT) at rural area of Sabah (Nabawan) by using SERVQUAL dimension model such as Responsiveness, Tangibles, Reliability, Assurance and Empathy. 2016 Thesis NonPeerReviewed text en https://ir.uitm.edu.my/id/eprint/91446/1/91446.pdf Measuring perceived service quality using SERVQUAL: a case study of program technorama IT provided by IT advancement section (KIT) at rural area of Sabah (Nabawan) / Mohammad Zulikiflee Yusof. (2016) Degree thesis, thesis, Universiti Teknologi MARA, Sabah.
institution Universiti Teknologi Mara
building Tun Abdul Razak Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Mara
content_source UiTM Institutional Repository
url_provider http://ir.uitm.edu.my/
language English
topic Customer services. Customer relations
spellingShingle Customer services. Customer relations
Yusof, Mohammad Zulikiflee
Measuring perceived service quality using SERVQUAL: a case study of program technorama IT provided by IT advancement section (KIT) at rural area of Sabah (Nabawan) / Mohammad Zulikiflee Yusof
description This research is conducted to identify what are the factors and the most importance factor influencing the participant perceived service quality towards program of technorama-iT that provided by IT Advancement Section (KIT) at rural area of Sabah (Nabawan) by using SERVQUAL dimension model such as Responsiveness, Tangibles, Reliability, Assurance and Empathy.
format Thesis
author Yusof, Mohammad Zulikiflee
author_facet Yusof, Mohammad Zulikiflee
author_sort Yusof, Mohammad Zulikiflee
title Measuring perceived service quality using SERVQUAL: a case study of program technorama IT provided by IT advancement section (KIT) at rural area of Sabah (Nabawan) / Mohammad Zulikiflee Yusof
title_short Measuring perceived service quality using SERVQUAL: a case study of program technorama IT provided by IT advancement section (KIT) at rural area of Sabah (Nabawan) / Mohammad Zulikiflee Yusof
title_full Measuring perceived service quality using SERVQUAL: a case study of program technorama IT provided by IT advancement section (KIT) at rural area of Sabah (Nabawan) / Mohammad Zulikiflee Yusof
title_fullStr Measuring perceived service quality using SERVQUAL: a case study of program technorama IT provided by IT advancement section (KIT) at rural area of Sabah (Nabawan) / Mohammad Zulikiflee Yusof
title_full_unstemmed Measuring perceived service quality using SERVQUAL: a case study of program technorama IT provided by IT advancement section (KIT) at rural area of Sabah (Nabawan) / Mohammad Zulikiflee Yusof
title_sort measuring perceived service quality using servqual: a case study of program technorama it provided by it advancement section (kit) at rural area of sabah (nabawan) / mohammad zulikiflee yusof
publishDate 2016
url https://ir.uitm.edu.my/id/eprint/91446/1/91446.pdf
https://ir.uitm.edu.my/id/eprint/91446/
_version_ 1794641396240482304
score 13.18916

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