Unravelling the determinant of citizens' engagement towards empowering the Malaysian government websites / Siti Mahfudzah Ashahril

• Main Author: Ashahril, Siti Mahfudzah
• Format: Thesis
• Language: English
• Published: 2023
• Online Access: https://ir.uitm.edu.my/id/eprint/89527/1/89527.pdf; https://ir.uitm.edu.my/id/eprint/89527/

The government's distribution of open data makes considerable use of various platforms, one of the most important of which is government websites. As proposed by the previous study, this study explores variables including information quality with completeness, accuracy, and relevance as the dimensions, system quality with responsiveness, flexibility, and reliability as the dimensions, perceived ease of use, perceived usefulness, and relationship quality with satisfaction and trust as the dimensions. However, reliability has been removed as a dimension of system quality because it did not surpass the predetermined threshold. Thus, there remained only two dimensions of system quality. This study aims to measure citizens' engagement levels concerning the usage of government websites. Apart from that, this study also measures the relationship between information quality, system quality, perceived ease of use, perceived usefulness, and relationship quality with citizens' engagement in government websites.