Customer’s satisfaction towards technological advances in personalize banking studies at CIMB Bank Paka, Dungun, Terengganu / Mohamad Nazri Salim @ Bakar, Noraziah Anida Mohd Rashid and Sharifah Suhaila Syed Mohd Nor

• Main Authors: Salim @ Bakar, Mohamad Nazri, Mohd Rashid, Noraziah Anida, Syed Mohd Nor, Sharifah Suhaila
• Format: Thesis
• Language: English
• Published: 2011
• Subjects: Consumer satisfaction
• Online Access: https://ir.uitm.edu.my/id/eprint/89416/1/89416.pdf; https://ir.uitm.edu.my/id/eprint/89416/

While the entire banking industry is moving fast to improve the IT infrastructure and to implement core-banking solution to integrate the entire banking operations, it is very much important to study in the context of how computerisation has influenced the satisfaction levels of the customers. As IT...