Influence of service quality on customer satisfaction in the express bus service in Terengganu / Tuan Nur Aiman Tuan Kamaruddin, Hairil Azmie Che Harun and Azmi Mat

Customer satisfaction can be achieved through high service quality and it is very important for the business especially to the service provider. A happy and satisfied customer will not just encourage them to make a repeat order but they also will promote it to the others. This situation is essential...

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Bibliographic Details
Main Authors: Tuan Kamaruddin, Tuan Nur Aiman, Che Harun, Hairil Azmie, Mat, Azmi
Format: Thesis
Language:English
Published: 2019
Subjects:
Online Access:https://ir.uitm.edu.my/id/eprint/89268/1/89268.pdf
https://ir.uitm.edu.my/id/eprint/89268/
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