Assessing customer satisfaction and financial performance to establish TH KPI’S for selecting Hajj pilgrim organizers / Abu Shukor Jangga, Abd Latif Ahmad and Mohd Hafiz Bakar

• Main Authors: Jangga, Abu Shukor, Ahmad, Abd Latif, Bakar, Mohd Hafiz
• Format: Thesis
• Language: English
• Published: 2013
• Subjects: Integer programming
• Online Access: https://ir.uitm.edu.my/id/eprint/89133/1/89133.pdf; https://ir.uitm.edu.my/id/eprint/89133/

Lembaga Tabung Haji (TH) is highly determined to provide excellent and comprehensive services with premium quality to satisfy the pilgrims need prior, during and after their pilgrimage. This is evidence of TH’s commitment and dedication, not only as an alternative entity in managing Muslims investme...