An overview of clan culture in the hotel industry in Malaysia / Dian Aszyanti Atirah Mohd Asri

• Main Author: Mohd Asri, Dian Aszyanti Atirah
• Format: Monograph
• Language: English
• Published: Faculty of Hotel & Tourism Management, UiTM Pulau Pinang 2023
• Subjects: Pulau Pinang; Universiti Teknologi MARA
• Online Access: https://ir.uitm.edu.my/id/eprint/87476/1/87476.pdf; https://ir.uitm.edu.my/id/eprint/87476/

The hospitality industry contributed significantly to Malaysia's and the global economy. Therefore, it is important to understand what factors contribute to the success of this industry (Seidu et ah, 2022). Organizational culture can be a significant factor in the development of hotel management practices and eventually influence the success of an organization. Based on an online survey conducted in January 2022 among all 205 general managers in four- and five-star hotels listed under the Ministry of Tourism and Culture (MOTAC). The outcome shows that clan culture was the most practiced in Malaysia among all four types of culture. Based on the findings, the author has come up with an insight into the most agreeable culture, which is the clan culture. In the bustling world of hospitality, where exceptional service and guest satisfaction reign supreme, the choice of organizational culture can be pivotal. One such culture, the clan culture, has woven its way into the fabric of the hotel industry, shaping the dynamics of employee interactions and ultimately influencing hotel performance. This narrative review delves into the nuances of clan culture within the context of the hotel industry,