Exploring students’ complaints behaviour for telecommunication industry in Malaysia / Syahmi Harudin, Siti Daleela Mohd Wahid and Nor Khasimah Aliman

• Main Authors: Mohd Wahid, Siti Daleela, Aliman, Nor Khasimah, Harudin, Syahmi
• Format: Article
• Published: Faculty of Business Management 2013
• Subjects: Telecommunication industry. Telegraph
• Online Access: http://ir.uitm.edu.my/id/eprint/8740/; http://www.bmqruitm.com/

The purpose of this study was to ascertain the relationship between students’ complaint behaviour and defection in Malaysian telecommunication industry. Self administered questionnaires were used to collect data. A total of 366 university students from 18 Malaysian public higher learning instituitio...