Acceptability of Malaysian working adults towards MOH chatbot services in disseminating COVID-19 information / Raja Anez Intantiana Raja Abd Aziz and Norzuraiza Rina Ahmad

• Main Authors: Raja Abd Aziz, Raja Anez Intantiana, Ahmad, Norzuraiza Rina
• Format: Article
• Language: English
• Published: Faculty of Information Management 2023
• Subjects: Communicable diseases and public health; Information services. Information centers
• Online Access: https://ir.uitm.edu.my/id/eprint/87366/1/87366.pdf; https://ir.uitm.edu.my/id/eprint/87366/; http://ijikm.uitm.edu.my/

Chatbots have been popularly used nowadays as virtual conversational agents. With the latest technology facilities such as Human-Computer Interaction (HCI), Artificial Intelligence (AI), and Natural Language Processing (NLP), a chatbot can understand human language and becoming a thing now, especial...