Face recognition for the hotels industry / Syamir Safee Shaharuddin ... [et al.]

• Main Authors: Shaharuddin, Syamir Safee, Mohd Nazaruddin, Nur Athirah Izzati, Ahmad, Nursyaqirah Syazwina, Hamka, Nur Khairun Nisa, Mahdzar, Mazlina
• Format: Book Section
• Language: English
• Published: Universiti Teknologi MARA, Kedah 2023
• Subjects: Technological innovations; Information technology. Information systems
• Online Access: https://ir.uitm.edu.my/id/eprint/85797/1/85797.pdf; https://ir.uitm.edu.my/id/eprint/85797/

Face recognition is one of the innovations in technology that will make customer’s and hotels’ life easier. It's because clients who have reserved a room at the hotel no longer need to use a card to access the room; instead, they may use facial recognition. For check-in and other services, clients often deal with the front desk in the hotel lobby. If there are a lot of customers and other issues, such as a system outage, it somewhat slows down the check-in process and makes clients wait for a while. However, face recognition makes things simpler for both consumers and the hotel. This technology can recognize human faces in pictures or videos, and assess if a face appears as the same person. Other than that, one of the best applications for facial recognition in hotels is security. By scanning their faces, it's simple to recognize visitors and provide them entrance to the hotels. For our product’s novelty, we put the product in front of each hotel’s door, and the guest just uses face recognition to enter the room without using an access card. Face recognition will be detected from online booking through the phone. If their phone cannot do face recognition, the apps will give the password and the guest can enter it into our product and scan their face in front of the door. This product shortened the time for customers to self-check in at the hotel and make it more efficient. Also, this product strengthens the security measures at the hotel and makes it hard for a security breach. This product could be commercialized if a hotel started to use this technology in their services and it proves that this product changes the quality of service in the hotel.